PRIVACY POLICY

Last Updated: December 6, 2025

1. INTRODUCTION

Quake LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our DropshipSeek platform (the "Service").

By using our Service, you consent to the data practices described in this policy.

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the laws of the Republic of Croatia.

2. DATA CONTROLLER

The entity responsible for the processing of your personal data (Data Controller) is:

Company: Quake LLC
Address: Rim 65B, 10000, Zagreb, Croatia
Country: Croatia
Email: [email protected]

3. INFORMATION WE COLLECT

We collect the following types of information:

3.1 Personal Information

When you register or use the Service, you may provide:

Identity Data: First name, last name.
Contact Data: Email address.
Account Data: Password (hashed and salted); login logs, IP addresses; email logs, stats; saved, exported, viewed, suggested, products; Shopify connected stores.
Billing Data: Transaction history and plan status. (Note: We do not store your full credit card number; this is handled securely by Stripe).

3.2 Content Data

We collect and process:

Keywords, niches, and search terms you input into the "Trend Prediction Engine"
Product data you save, export, or view
Shopify store connections and related data
User preferences and settings

3.3 Technical Information

We automatically collect:

Your IP address (anonymized where required)
Browser type and version
Device and operating system details
Pages of our Service that you visit
Time spent on pages and other diagnostic data
Usage patterns and service interactions
Error logs and performance data

4. HOW WE USE YOUR INFORMATION

4.1 Legal Basis for Processing (GDPR)

We process your Personal Data under the following legal bases (Article 6 GDPR):

Contract Performance: Processing necessary to provide the core Service, handle subscriptions, and allow you to export products to Shopify.
Legitimate Interest: Analyzing usage patterns to improve our AI algorithms and service performance, for security, and for fraud prevention.
Legal Obligation: Compliance with Croatian tax, accounting, and legal requirements (e.g., keeping invoice records).
Consent: For the use of non-essential cookies (Analytics) and marketing emails. You can withdraw this consent at any time.

4.2 Service Provision

We use your information to:

Process your search queries and provide trend predictions
Manage your account and billing
Provide customer support
Send service-related communications
Enable product discovery through DropshipSeek AI engine and product exports to Shopify

4.3 Service Improvement

We use your information to:

Analyze usage patterns to improve AI models
Monitor and improve service performance
Develop new features and capabilities
Ensure service security and prevent abuse

4.4 Legal Compliance

We use your information to:

Comply with applicable laws and regulations
Respond to legal requests and court orders
Protect our rights and prevent fraud

5. INFORMATION SHARING AND DISCLOSURE

5.1 We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties.

5.2 Third-Party Service Providers

We share data with trusted third-party service providers ("Data Processors") necessary to run the Service:

Service Provider	Purpose	Location
Hosting Provider	Self-hosted Infrastructure	EU
Stripe, Inc.	Payment Processing & Subscription Management	US / Global
Google (Firebase/Auth)	User Authentication (Google Login)	US / Global
Google Analytics 4	Traffic Analysis & Usage Metrics	US / Global
Contentsquare	UX analytics and session replay (activated only if you consent to analytics cookies)	EU / Global
Microsoft Clarity	Session replay and UX analytics (activated only if you consent to analytics cookies)	US / Global
MailerSend	Transactional Emails (Password resets, Daily Drops)	EU / Global

5.3 Analytics and Tracking Services

Google Analytics

We use Google Analytics to analyze website usage and improve our service. Google Analytics collects information such as:

Pages visited and time spent on pages
Device and browser information
Geographic location (country/region level)
Traffic sources and referral information
User interactions and events

Google Analytics data is processed in accordance with Google's privacy policy and may be stored on Google's servers. You can opt-out of Google Analytics tracking by installing the official Google Analytics Opt-out Browser Add-on.

Microsoft Clarity

We may use Microsoft Clarity to collect usage analytics and session replay data to help us understand how users interact with our Service and improve usability. Clarity collects information such as mouse movements, clicks, scrolls, page views, and technical information about your device and browser. We configure Clarity not to intentionally collect sensitive information such as passwords or payment details, and we take steps to exclude input fields that may contain personal data from session recordings wherever technically feasible.

For users in the European Economic Area (EEA), Microsoft Clarity is only activated if you consent to analytics cookies via our cookie consent banner. You can withdraw this consent at any time through your cookie settings.

For more information about Microsoft Clarity’s data practices, please see their privacy documentation: https://privacy.microsoft.com/

5.4 Legal Requirements

We may disclose information when required by law, legal process, or to protect our rights and safety. We will notify you of such requests unless prohibited by law.

6. DATA SECURITY

We implement industry-standard security measures to protect your information:

Encryption: Data is encrypted in transit (SSL/TLS).
Access Controls: Strict limitation of access to the database to authorized personnel only.
Secure Auth: Integration with Google Auth and salted password hashing.
Secure Infrastructure: Secure cloud infrastructure with access controls.
Employee Training: Employee training on data protection.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. DATA RETENTION

7.1 Account Data

Account information is retained while your account is active.
If you delete your account, we delete this data within 30 days, unless required for legal reasons.
Support communications are retained for 2 years.

7.2 Content Data

Product data, search history, and user preferences are retained while your account is active.
If you delete your account, this data is deleted within 30 days, unless required for legal reasons.

7.3 Financial Records

We retain payment history for 11 years as required by Croatian accounting laws.
Billing records at Stripe are kept according to Stripe's privacy policy.

7.4 Technical Limitations

While we implement the retention periods above, certain technical artifacts or fragments may persist in system backups or logs for a limited time until those media are cycled. In addition, our trusted processing partners and infrastructure providers may retain content in accordance with their own retention policies and legal obligations. We do not control those independent retention periods and cannot guarantee their exact duration. We contractually require that partners use your data solely to provide the requested services and protect it with appropriate safeguards.

8. YOUR RIGHTS AND CHOICES

8.1 GDPR Data Subject Rights

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

Right of Access: You can request a copy of all personal data we hold about you, including details about how it's processed.
Right to Rectification: You can request correction of inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten"): You can request deletion of your personal data, subject to certain legal limitations.
Right to Restrict Processing: You can request that we limit how we process your personal data in certain circumstances.
Right to Data Portability: You can request your personal data in a structured, machine-readable format (JSON/CSV) for transfer to another service.
Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8.2 Account Management

You can access and update your account information through your user dashboard or by contacting us.

8.3 Data Deletion

You can request deletion of your account and associated data by contacting us at [email protected]. We will delete your data within 30 days, except where retention is required by law.

8.4 Marketing Communications

You can opt out of marketing emails by using the unsubscribe link or contacting us. This will not affect service-related communications.

8.5 Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

9. INTERNATIONAL DATA TRANSFERS

9.1 Cross-Border Data Processing

Your personal information may be transferred to and processed in countries other than your country of residence, including the United States and other jurisdictions where our third-party service providers operate.

9.2 Your Rights

You can request information about the specific countries where your data is processed and copies of the safeguards we have in place by contacting [email protected].

10. CHILDREN'S PRIVACY

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

11. COOKIES AND TRACKING

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. Our use of cookies includes:

11.1 Essential Cookies

Required for basic website functionality, authentication, and security. These cannot be disabled.

11.2 Analytics Cookies

Used by Google Analytics and experience analytics tools like Contentsquare to understand website usage and user behavior. These help us improve our service. You can accept or decline these via our Cookie Banner.

11.3 Functional Cookies

Remember your preferences and settings to provide a personalized experience.

You can control cookie settings through your browser preferences or our cookie consent management system.

12. THIRD-PARTY LINKS

Our Service (specifically the "One-Click Export") connects to third-party platforms like Shopify. This Privacy Policy applies only to our Service. We advise you to read the privacy policies of any third-party sites you visit.

13. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of significant changes via email or website notice. Your continued use of the Service after changes constitutes acceptance of the updated policy. We will update the "Last Updated" date at the top of this page.

14. CALIFORNIA PRIVACY RIGHTS

14.1 California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You have the right to know what personal information we collect, including data collected through Google Analytics, and how we use it.
Right to Delete: You can request deletion of your personal information, including analytics data associated with your device. Please note that some data may persist in our system for a limited time due to technical constraints and retention policies.
Right to Opt-Out: You can opt-out of the sale or sharing of your personal information. Note: We do not sell personal information, but you can opt-out of analytics tracking.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at [email protected] with "CCPA Request" in the subject line.

15. CONTACT US

If you have questions about this Privacy Policy or our data practices, please contact us:

By email: [email protected]
Company: Quake LLC
Address: Rim 65B, 10000, Zagreb, Croatia
Country: Croatia